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Teas & Matcha
What is a Custom Blend?
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Custom blends are our signature product! You can select your tea base, add up to 3 flavors, and personalize the label. They are a great way to craft a tea that's unique to you or send a thoughtful gift for someone in your life who loves tea!
Are your teas organic?
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Yes! All of our teas use organic ingredients sourced from around the world. You can learn more about our ingredients and where they come from here.
How does Dream Tea NYC source ingredients?
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We source our ingredients from farms all around the world to ensure that you are getting the highest quality tea leaves and botanicals. You can learn more about our ingredients and where they come from here.
Do you offer loose leaf tea?
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Yes! We offer premium loose leaf tea in addition to cotton tea sachets. To shop loose leaf tea, navigate to our shop page and select "loose leaf" under the "style" options.
Do you offer pre-packaged tea sachets (tea bags)?
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Yes! We offer cotton tea bags in addition to our loose leaf blends. The tea bags that we use do not contain plastic or microplastics. To shop tea sachets, navigate to our shop page and select "tea sachets" under the "style" options.
What are your tea bags made of?
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Our tea bags are made of cotton (no plastic or microplastics!).
How should I store my tea?
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We recommend storing your tea inside of its airtight container at room temperature away from direct sunlight.
Is your matcha ceremonial grade?
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Yes! We use a premium, organic, ceremonial grade matcha from Kagoshima, Japan. You can shop our matcha here.
Is your matcha from Japan?
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Yes! We use a premium, organic, ceremonial grade matcha from Kagoshima, Japan. You can shop our matcha here.
How should I store my matcha?
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We recommend storing your matcha at room temperature away from direct sunlight or in the fridge for optimal shelf-life and flavor.
Wholesale & Private Label
Does Dream Tea NYC offer wholesale?
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Yes! If you're interested in stocking our teas or creating a custom blend for your store, send an email to support@dreamteanyc.com and include the name of your business. A team member will respond as soon as possible with more information.
If you prefer to stock us through Faire, you can navigate to our store listing here. Don't see your desired product listed? Send us an email – a team member will be happy to help!
Do you offer private or white labeled tea?
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Yes! We would love to hear more about your ideas for custom packaging and blends. Send an email to support@dreamteanyc.com and include the name of your business. A team member will be happy to help.
Do you offer custom labeling?
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We do! Please feel free to reach out to support@dreamteanyc.com and tell us more about your project. We would love to help!
Do you offer bulk discounts?
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Yes, please feel free to support@dreamteanyc.com and tell us more about what you are looking to buy in bulk, and we would be happy to help!
Corporate Gifting
Does Dream Tea NYC offer corporate gifting?
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Yes, we love helping customers with corporate gifting. Send an email to support@dreamteanyc.com and include your company's name with details about your corporate gifting needs. A team member will be happy to help!
Can I customize a tea with my company's logo?
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Yes! We can help customize the label to match your company's branding. Send an email to support@dreamteanyc.com and include the name of your business with details about your corporate gifting needs. A team member will be happy to help!
What are some examples of companies that Dream Tea NYC has worked with?
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We've worked with industry leaders like A24, Goop, Lunya, NYU, Capital One, The American Museum of Natural History, and many more!
To send a thoughtful tea gift to your employees, partners, clients, donors, or community members, send an email to support@dreamteanyc.com and include the name of your business with details about your corporate gifting needs. A team member will be happy to help!
What is the typical turnaround time for corporate gifts?
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Our lead time varies depending on a variety of factors such as order volume and customization. If you're on a tight timeline, we can work fast! Send an email to support@dreamteanyc.com and include the name of your business with details about your corporate gifting needs. A team member will be happy to help!
Orders & Shipping
How long will it take for my order to arrive?
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Please allow 2-5 days for order processing and an additional 3-6 business days for shipping, depending on your location. We assure you that we try our best to fulfill orders as quickly as possible!
I placed an order, but noticed that I entered the wrong shipping address. What can I do?!
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If we've already sent you a tracking number, we recommend reaching out to the carrier directly to request an address change.
If you recently placed an order and haven't received a tracking number, shoot us a note to support@dreamteanyc.com, include your order number and new shipping address, and we will try our best to help you make the changes before your order ships out!
How will I know when my order ships?
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You'll receive an automatic email from us including your tracking number when your order ships out. You can also track your order by navigating to your order confirmation page here.
Please allow up to 72 hours for initial tracking updates to show. Have more questions or it's been more than 72 hours and your package hasn't moved? Send a message to support@dreamteanyc.com and include your order number. A team member will be happy to help!
Do you ship outside the U.S?
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Not yet as a standard option through our website! We can, however, accommodate international shipments on a case-by-case basis. Send an email to support@dreamteanyc.com and include the products you'd like to order as well as your full shipping address and a team member will be happy to help.
Do you offer expedited shipping?
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Not yet as a standard option through our website! We can, however, accommodate expedited shipments on a case-by-case basis. Send an email to support@dreamteanyc.com and include the products you'd like to order as well as your full shipping address and a team member will be happy to help.
If you've already placed an order and need to expedite it, shoot us a message and we'll do our best to help!
Do you offer free shipping?
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We offer free standard shipping for orders over $55. You can also unlock free shipping on your first subscription shipment by setting up a subscription at checkout.
You can start unlocking free shipping here!
Subscriptions
How do I pause, cancel, or modify my subscription?
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Great question! With a Dream Tea NYC subscription, you can save 10% off your monthly purchase, unlock free shipping on your first subscription shipment, and you never need to worry about running out of your favorite blends. Plus, subscribers get early access to new blends.
You can pause, skip, cancel, or modify your subscription at any time.
How do I pause, cancel, or modify my subscription?
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We are working on updating our subscription management system. Currently, the only way to update or modify your subscription is by emailing us at support@dreamteanyc.com. Please include your subscription number, email address, or a past subscription order number to help us locate your subscription and make any changes you might like.
How often will I receive subscription shipments?
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We currently offer monthly subscriptions, which means you will receive you teas every month on your subscription renewal date.
We are working on offering 2 and 3 month options as well!
Returns
Do you offer returns/exchanges?
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All of our products are final sale. We are not able to accept returns for any Dream Tea NYC blends or matcha as they are a perishable food product. However, if you have any issues whatsoever with your order, we will always work to make it right! Just shoot us a note at support@dreamteanyc.com. Please include your order number for faster support!
I don't like my Custom Blend. What should I do?
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We are here to help with a complimentary re-blend! Just shoot us a note at support@dreamteanyc.com. Please include your order number for faster support!
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