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REVIEW POLICY

In order to help you make informed decisions about the tea you drink and gain valuable feedback from customer experiences, we ask that all reviews adhere to our review policy to make sure they are relevant, honest, and coming from real Dream Tea customers. 

1. REVIEWS SHOULD NOT VIOLATE OUR CONTENT POLICY.

We do not allow the following content in reviews:

- Content created for advertising purposes. This includes links to other websites or services, commercial content, or content whose exclusive purpose is advertising.​

- Spam or other content posted in a disruptive manner.

- Content that is discriminatory.

- Content that is sexual explicit or contains explicit language.

- Content that is illegal or that violates the rights of another entity or individual including intellectual property or privacy rights.

- Content that impersonates another person or entity.

- Content that includes another person or entity's personal or confidential information including but not limited to email addresses, physical addresses, phone numbers, credit cards or banking information, social security numbers or personal identification numbers.

WE RESERVE THE RIGHT TO REMOVE CONTENT FROM THE SITE AT OUR SOLE DISCRETION.

2. REVIEWS SHOULD BE RELEVANT.

We find that the best reviews are ones that focus on the product and an individual's experience with that product. Since other tea drinkers are reading your review to get a better sense of our blends and what they can expect when they shop with it, we ask that your keep your reviews focused on your own experience. Off-topic reviews can be 

Here are some examples of helpful, relevant content for a useful review:

- How did your blend taste?

- Did you like your blend? Would you want to make any changes?

- What did you think about the packaging?

- Did you enjoy the experience of buying and receiving your custom blend?

- Did you encounter any problems? Were we helpful in solving them?

We recommend you avoid the following to help keep your reviews on-topic:

- Religious, political, or social views.

- Profanity (this will result in an automatic removal of your review)

- Discussions of products or services that do not directly relate to our products or your experience.

When we see reviews that violate this policy, we will offer the reviewer a chance to edit their review to make it more relevant. If the review is still not relevant, we will remove it from the site and notify the reviewer. 

PLEASE NOTE THAT REPEATED VIOLATIONS MAY RESULT IN YOUR ACCOUNT'S SUSPENSION OR THE SUSPENSION OF YOUR ACCOUNT'S ABILITY TO LEAVE A REVIEW.

3. REVIEWS SHOULD BE HONEST AND UNBIASED.

We believe the best reviews are honest and unbiased; that's why we never offer incentives to leave positive reviews. That being said, we stand by our customers' experiences and will never remove a review because of a low star rating. We will also never leave a review that violates our sections (1) or (2) of our Policy regardless of their star rating. 

WANT TO REPORT A REVIEW?

We try our best to catch all reviews that violate our policy in a timely manner, but we sometimes make mistakes or miss reviews that should have been removed. If you see a review that you think may be in violation of this review policy, we encourage your to send a message to the Dream Team through our contact portal here.

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