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PRIVACY POLICY

LAST UPDATED: OCTOBER 4, 2021

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

"Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

"Web beacons” are electronic files used to record information about how you browse the Site.

"Tags” are electronic files used to record information about how you browse the Site.

"Pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

- Communicate with you and update you about the status of your order and delays;

- Screen orders for errors, potential risk, or fraud;

- If you have opted into our newsletter, to provide you with marketing and advertising that aligns with your preferences

As mentioned, we will also collect certain information about your device. We use Device Information to:

- Help us screen for potential risks or fraud;

- Improve our site;

- Optimize our site;

- Check on the success of online marketing and advertising campaigns;

- Display the correct version of our site (for example if you are using the site on your phone, to display the "mobile" version of our site)

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

CAN I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at through our contact portal. If you'd like to stop receiving marketing and promotional emails, you can do so by clicking the "unsubscribe" link at the bottom of any of our marketing emails.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Square to process our online payments (here's a link where you can read more about how they use the Personal Information we share with them: Square Privacy Policy). We also use Google Analytics to help us understand how our customers use the Site (here's a link where you can read more about how they use the Personal Information we share with them: Google Privacy Policy. Want to opt out of Google Analytics? Click here). We also use Shippo to power our shipping and returns (here's a link where you can read more about how they use the Personal Information we share with them: Shippo Privacy Policy), and Wix to power our site (here's a link where you can read more about how they use the Personal Information we share with them: Wix Privacy Policy).

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ADVERTISING

As mentioned, we may use your Personal Information to send you targeted marketing communications that we believe will be of interest to you. You can opt out of the communications at any time by contacting the Dream Team through our Contact Portal or by clicking the "unsubscribe" link located at the bottom of any marketing email we have sent you.

DATA RETENTION

When you place an order on the site we will retain your Order Information for our records (and yours) unless you ask us to delete it for you. Please note that any information that we are required to retain, such as payment information, will be held securely in compliance with any and all applicable laws.

If you would like to delete any personal account information that you have uploaded and saved on our site, you can do so by contacting the Dream Team through our Contact Portal.

ACCESSIBILITY

We are taking steps to make our website primarily compliant with Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium(W3C). Though some of the compliance found in WCAG conforms with 508 Compliance, some of our pages may not be 508 Compliant.

If you find a part of our site does or may not conform to Level AA of the WCAG, please let us know via our Contact Portal so that we can address the matter.

CONTACTING US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by through our Contact Portal. We'll do our best to respond in a timely manner.

UPDATES TO THIS POLICY

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change this Privacy Policy in a material manner we will let you know and update the "last modified" date at the top of this page. We may provide notice of changes to this Privacy Policy through a pop-up or banner on the site, by sending an email to any address you may have used to register for an account, or through other mechanisms. Continuing to use our site after we provide you notice of changes to this Privacy Policy means that you are consenting to the changes.

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