top of page

MENU

DreamTea(PageLogoBlue).gif
HOW CAN WE HELP?
(SELECT ONE OF THE FOLLOWING OPTIONS)

TROUBLE PLACING AN ORDER

HELP WITH AN EXISTING ORDER

HELP WITH AN ACCOUNT

PROBLEMS USING THE SITE

HELP WITH A BLEND

IT'S SOMETHING ELSE

ERROR CODE

START OVER
HERE ARE SOME QUICK TIPS FOR PLACING AN ORDER
SETTING UP AN ACCOUNT
In order to place an order, you'll need to create an account
Having an account gives you access to your order history and subscriptions, allows you to update and manage your information, and even save payments and addresses for quicker checkout. All you need is an email address and password, no more info required!
TROUBLE LOADING YOUR CART OR CHECKOUT PAGE
We may have trouble displaying your cart or checkout page for a variety of reasons.
Make sure you're using the most up-to-date version of your web browser. We highly recommend using the site on a desktop computer for ease of use.
If you're still having trouble, we recommend clearing your cache. Here are some links to help for common web browsers.
UNEXPECTED ERRORS AT CHECKOUT
Please double check all of your entries to ensure their accuracy. If you've double checked and are still having issues, click "I need more help" below.
START OVER
HERE ARE SOME QUICK TIPS FOR EXISTING ORDERS
MY ORDER HASN'T SHIPPED YET
While most order ship within 7 business days, some may take longer to process and blend.
If it's been more than 10 business days since your order started "Blending", click "I need more help" below.
MY ORDER IS TAKING LONGER THAN EXPECTED TO ARRIVE
While most packages arrive within 5 businesses days from their ship date, some may take longer to arrive.
Please allow up to 7 business days for shipped orders to arrive. If your order still hasn't arrived, we recommend reaching out to the carrier to see the most up to date status. You can find the carrier and tracking number through your order history here.
MY ORDER IS MARKED AS "DELIVERED" BUT HASN'T ARRIVED
Please allow up to 48 hours for the carrier to complete delivery. We recommend double checking the shipping address associated with your order by selecting it from your order history here.
If your shipping address looks correct, and your item(s) still haven't arrived, please check with neighbors or building staff to see if your shipment may have been mis-delivered. 
Still don't see your package? Click "I need more help" below.
START OVER
HERE ARE SOME QUICK TIPS FOR ACCOUNTS
I CAN'T SIGN IN
Double check the spelling of your email and password. If you're still having trouble signing in, try resetting your password.
I CAN'T CREATE AN ACCOUNT
Please click "I need more help" below.
I WANT TO CHANGE MY PASSWORD
You can reset your password here. Please note that resetting your password will sign you out of all devices.
START OVER
HERE ARE SOME QUICK TIPS FOR SITE ISSUES
For all site issues, we recommend resetting your browser's cache to clear any old data that might cause the site to load or respond strangely.
Here are some links to guides for resetting your cache for common web browsers.
START OVER
HERE ARE SOME QUICK TIPS FOR BLENDS
I'M NOT SURE WHICH BLEND TO CHOOSE
Picking the perfect blend can be tricky. Don't worry, we've got your back! Take our quiz to get blend inspiration.
We also feature a Blend of the Month on our ingredients page.
I DON'T LIKE MY BLEND
We're so sorry to hear it! Click "I need more help" below.
NEED HELP WITH SOMETHING ELSE?
THANKS FOR REACHING OUT!
YOUR REFERENCE NUMBER FOR THIS REQUEST IS:
...
A MEMBER OF OUR TEAM WILL BE RESPONDING AS SOON AS POSSIBLE (TYPICAL RESPONSE TIME <48 HOURS). IN THE MEANTIME, FEEL FREE TO FIND A NEW CUSTOM BLEND FOR YOU OR A FRIEND!
START OVER
WE'RE HERE FOR YOU.
FILL OUT THIS FORM AND A DREAM TEA TEAM MEMBER WILL GET BACK TO YOU AS SOON AS POSSIBLE
CONTACT DETAILS*
WHERE DID YOU EXPERIENCE THE ISSUE?*
THIS HELPS US LOCATE AND FIX THE ISSUE. THE PAGE'S BACKSLASH IS THE TEXT THAT COMES AFTER THE FIRST "/". FOR EXAMPLE, FOR A URL OF https://www.example.com/this-is-the-backslash, THE BACKSLASH WOULD BE "this-is-the-backslash"
DESCRIBE THE ISSUE*

ERROR CODE

START OVER
WE'RE HERE FOR YOU.
FILL OUT THIS FORM AND A DREAM TEA TEAM MEMBER WILL GET BACK TO YOU AS SOON AS POSSIBLE
CONTACT DETAILS*
MESSAGE*

ERROR CODE

START OVER
WE'RE HERE FOR YOU.
FILL OUT THIS FORM AND A DREAM TEA TEAM MEMBER WILL GET BACK TO YOU AS SOON AS POSSIBLE
CONTACT DETAILS*
MESSAGE*

ERROR CODE

(0)

YOUR CART

cart(Blue).gif

POPULAR HELP TOPICS

FAQDelivery.png

ORDERING, SHIPPING, & DELIVERY

FAQSubscription.png

MANAGING SUBSCRIPTIONS

FAQDrinking.png

INGREDIENTS & BLENDING

FAQAccount.png

MANAGING YOUR PROFILE

GET THE TEA

SUBMIT

RECEIVE EXCLUSIVE NEWS, OFFERS, AND EARLY ACCESS. UNSUBSCRIBE ANYTIME.

CUSTOMIZE

A BLUE TIN

A PINK TIN

A GREEN TIN

SHOP ALL

ABOUT US

INGREDIENTS

OUR STORY

READ OUR FAQS

FOLLOW THE DREAM

INSTAGRAM

FACEBOOK

TERMS OF USE

PRIVACY POLICY

CONTACT US

©2023 DREAM TEA NYC, LLC

bottom of page